Business Conditions

Booking

Each visitor of the portal can send not binding order.

The reservations are accepted in:

internet form
e-mail

When the user fills in the e-mail address, he will receive the confirmation about delivery. During next 24 hours (valid for work-days), your request will be executed and you will be contacted by our operator. In case of that the hotel is full, the user receives another offer.

Payment

The complete payment must be done before the arrival. The total amount will be on the invoice (including 10% discount). The invoice is the booking confirmation.

The customer gets voucher after payment. In case of last minute stays the voucher will be at the hotel reception only.

Cancellation Conditions

14 days before arrival	50% of the total amount
7 days before arrival	70% of the total amount
3 days before arrival	100% of the total amount

Cancellation of Booking

The booking can be only cancelled in writing by e-mail or fax 00420 499 421 739.

Guarantee, reclamation, relieve, obligations of customer

If negotiated service is not provided at all or not in agreed form, customer is allowed to demand compensation. Customer is obligated to inform about failures immediately to ward off contingent damages, or to help to minimize them. He/she is also obligated to report it to leader of tour or to the representative of our provider (especially in hotel) without any delay. If reclamation will not be reported without any delay, demand of compensation expires. Demand of compensation for claimed services must be applied within 4 weeks after the end of the tour.